Refund and Return Policy
At Nextwave Solutions, we are committed to delivering high-quality IT services that meet your expectations. However, we understand that circumstances may arise where a refund or return may be necessary. Please read our policy carefully.
1. Service Cancellation
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Clients may request service cancellation within 7 days of the project’s commencement for a partial refund, subject to deductions for any work completed.
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After 7 days, refunds will be issued at the discretion of Nextwave Solutions based on the progress of the project.
2. Refund Eligibility
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Refunds are applicable only in cases where project milestones are not met, and no substantial progress has been made.
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No refunds will be issued for services that have been delivered and approved by the client.
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Custom software development, third-party services, and consulting fees are non-refundable.
3. Modification and Revisions
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We offer reasonable revisions to ensure client satisfaction. Any additional requests beyond the agreed scope will be charged separately.
4. Dispute Resolution
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In the event of a dispute, both parties agree to resolve matters through mutual discussion and negotiation before pursuing legal action.
5. Contact Us
For any refund or return inquiries, please contact our support team at info@nextwave-solution.com. Provide your project details and reason for the request, and our team will assist you promptly.
Nextwave Solutions reserves the right to modify this policy at any time without prior notice.